Support Service Subscription
When you are trying to secure your system, WatchGuard knows exactly how essential support is.You require more prominent knowledge and assistance as security is becoming more critical.WatchGuard Support program provides you with the backup require, starting with an initial subscription that supports you from the moment you activate your WatchGuard appliance. It is available for all WatchGuard network security solutions.
Features
Hardware Replacement Warranty
Having an active Support subscription extends the one-year hardware warranty that is included with each WatchGuard appliance. It also provides advance hardware replacement, which means that when there will be a hardware failure, WatchGuard will ship a replacement in advance of receiving the returned appliance to minimize downtime.
Software Updates
Hackers are always awake!So are we!!!. Our Support subscription gives you access to updates and enhancements for your WatchGuard product. And you're not limited to minor software patches; new software versions are available to active subscribers throughout the supported life of the product.
Technical Support
All WatchGuard appliances come with a minimum of 90 days of Support. Annual subscription renewals entitle you to submit up to five support cases per subscription year on the web or the phone. Reported issues that are the result of software or hardware defects are not counted against your five case limit. Active subscribers who need additional assistance from technical support may opt to upgrade to Gold Support, which includes an unlimited case count while the subscription is active, or purchase a Priority Case Upgrade 5-pack.
Security Alerts
Our dedicated group of network security experts, monitors the Internet to identify emerging threats, then delivers alerts that tell you specifically what you can do to address each new menace. By customizing your alert preferences, you can fine-tune what kind of advice and alerts we send you.
Technical Resources & Self-Help Tools
Apart from providing you with direct personal support, you get access to a variety of video tutorials, training courseware, and online tools such as the WatchGuard User Forum and Knowledge Base. These tools have been specifically designed to answer all your queries regarding network security in general, as well as the technical aspects of installing, configuring, and maintaining your WatchGuard products.
Purchase Upgrade for Remote Installation
Get your network security configured for maximum effectiveness!!
WatchGuard offers fee-based Remote Installation Services for comprehensive assistance with initial setup and configuration of your WatchGuard product.All you need is to schedule an appointment at your convenience for a remote installation consultation.An experienced WatchGuard technician will assist you over the phone for up to two hours to review your needs, configure and test your product while educating you on how to achieve the best performance.
